Authentication OIDC Authentication VNS3 Licensing Access Management Clientpack Generation Installing HTTPS Firewall 2.0 Firewall AWS Specific features Firewall FWSets VNS3 Variables VNS3 Router IPsec Configuration IPsec Parameters VNS3 Peering Mesh Setting Topology Name VNS3 Overlay Network Snapshot Management VNS3 Event Alerting Network Address Translation Traffic inspection SNMP Support VNS3 BGP Configuration Guide Remote Support Resetting VNS3 Upgrading VNS3 Release Notes VNS3 EOL Policy and Milestones IPSec Connection Checklist VNS3 Known Issues VNS3 Specifications VNS3 VPN Client tools VNS3 Control Center VNS3 setup

Remote Support

Overview

In the event Cohesive needs to observe runtime state of a VNS3 Controller in response to a tech support request, we will ask you to open Security Group access to TCP port 22 (SSH) from our support IP, 54.236.197.84, and Enable Remote Support via the Web UI.

Firewall

Note that TCP 22 (ssh) is not required for normal operations.

Secure, temporary access

Each VNS3 Controller is running a restricted SSH daemon, with access limited only to Cohesive for debugging purposes controlled by the user via the Remote Support toggle and key exchange generation.

Cohesive Networks will send you an encrypted passphrase to generate a private key used by Cohesive Support staff to access your Controller. Access to the restricted SSH daemon is completely controlled by the user. Once the support ticket has been closed you can disable remote support access and invalidate the access key. This two step process enables you to revoke access at any time and ensure that no third party can every gain access to VNS3 controllers.

Get in touch with support here.

VNS3 has NO secret passwords!